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Refund & Cancellation

We're committed to creating educational products that are safe, beautiful and meaningful for your children. Our Playthings are aiming to provide the best start to your children designed by child development experts, our play things are made with the goal of providing the right toys at the right time for your child's developing brain.

Your satisfaction is of the utmost importance to us at Kizoplay. Please contact us with any questions or concerns. Customer care no: +91 6367244971 Email: care@kizoplay.com

As opened or used products cannot be reused or resold, the items cannot be returned to the seller once delivered.

To be eligible for a return, In extreme cases of damaged product delivery (leakage / broken / missing items) due to transit, a refund / exchange can be initiated after a thorough verification of the refund policy. 

  • Kizoplay is not responsible for any damage after the products are delivered
  • An unboxing video is mandatory with the original packaging in case of claims on missing items / leakage / breakage or damage / incorrect product, has to be made. 
  • kindly refuse to accept the package from the delivery partner on the spot, In case of a package being tampered / damaged / defected 
  • In case of a refund to be claimed, kindly contact our customer care team on +91 6367244971 or write to us on care@Kizoplay.com with the required images and videos related to your claim with subject line “Refund Request ”. 
  • In case of a package being tampered / damaged / defected kindly refuse to accept the package from the delivery partner on the spot. 
  • Kindly contact the customer care team on +91 6367244971 If the order is marked as delivered and is not received by the customer, within  24 hours of the product being marked delivered. No refunds shall be granted post this period. The amount of refund does not include the delivery charge as they are non-refundable by delivery partners. 
  • Any cash on delivery refunds shall be initiated to the bank account provided by the customer in the above manner within 4-7 working days. 
  • A claim of refund should be made within 24 hours of order delivery with the aforementioned details. If accepted, your refund may take up to 15 days to be credited from the day of refund acceptance by Kizoplay. We will provide all the details with relevant screenshots along with transaction id once the refund is initiated.
  • Our products are designed to be sturdy and crafted with care. However, they may break or suffer damages if handled roughly. If the product gets damaged after use (two weeks or more after purchase), we will not be able to accept a return or offer a refund.

Cancellation Policy

  • In case you want to cancel an order, please email to care@kizoplay.com or call us on +91 6367244971 within 24 hours of placing the order or before the order is shipped out. A gateway charge of 2.5% shall be levied against your order for cancellation.
  • If you place a cancellation request after 24 hours of ordering the product, cancellation charges equivalent to 2 way shipping will be applicable as mentioned in refund policy except in case of faulty products.
  • A refund for paid orders shall be credited to the original payment account within 15 days of cancellation acceptance.
  • If a non-delivery or late delivery occurs due to a wrong or incomplete name/address provided by the customer, non-availability of a recipient at the time of delivery, or related reasons on the customer's side, any extra costs incurred by us for re-delivery will be claimed from the customer.